For restaurants, cafés, salons and online shops
After each purchase, GoldPoints contacts your customers by WhatsApp or email in their language, with one reminder at most. All you do is upload your customer list.
Hi Oliver, thank you so much for shopping with Café Lindenblatt!
We'd really appreciate an honest review on Google. It only takes a minute and helps us a lot.
Leave a review: app.goldpoints.de/r/…
No more messages? Reply STOP.
How it works
You add your customers and decide when GoldPoints may send. Sending, the reminder and unsubscribes are all handled for you.
Create an account
Upload an Excel or CSV list, for example the export from your till. GoldPoints recognises the columns, and you can map them if needed. Add single customers by hand, or connect your online shop once.
Within your sending hours, the request goes out by WhatsApp or email, in your customer's language. The link takes them straight to the review form of your platform, for example your Google profile.
Anyone who hasn't opened the link after a few days gets exactly one reminder. You choose after how many days, or switch it off. Anyone who replies STOP won't hear from you again.
Features
WhatsApp first, email first or just one of them. Plus sending hours, quiet Sundays and a daily limit. If one channel fails, GoldPoints uses the other, as long as a number or address is on file.
Six languages come ready-made: German, English, Spanish, French, Italian and Turkish. Every customer gets the message in their language. You edit the texts yourself and can write your own in any language.
Till and shop exports with their own columns, up to 10,000 customers per file. GoldPoints filters out invalid numbers, duplicates and unsubscribed contacts before sending.
Orders from Shopify or WooCommerce flow into GoldPoints automatically, a few days after delivery if you like. Other systems can send their orders to a dedicated address.
The overview shows who was contacted and who opened the review link. Replies from your customers on WhatsApp land in GoldPoints too.
GoldPoints asks every customer the same way, with no rewards and no satisfaction survey filtering who gets asked. Every message can be stopped with STOP, for good.
GoldPoints runs on a server in the EU. Contacts without activity are deleted after a period you choose, from 30 days to 1 year.
Who it's for
Regulars or parcel customers: GoldPoints asks them at the right moment, in your name.
Upload your till export and GoldPoints contacts your guests.
Add single guests right at the counter.
Add customers after their appointment, and the request goes out during your sending hours.
Connect your shop, and the request goes out a few days after delivery.
Pricing
€0.25 per message, plus VAT
Example: 500 customers
Amounts plus VAT. The reminder only goes to customers who haven't opened the link yet, so the second figure is the upper limit.
No. GoldPoints sends from a shared GoldPoints number, and the message carries your business name. If you'd like to send from your own number, get in touch.
No. You choose a main platform: Google, Tripadvisor, Facebook, Trustpilot, ProvenExpert or Jameda. The link in the message then takes your customers straight there.
You decide whether WhatsApp or email comes first. If one channel fails, GoldPoints uses the other, as long as a number or address is on file.
As an Excel or CSV file, including exports from your till or shop with their own columns. Before sending, a preview shows you who will be contacted. You can add single customers by hand, and Shopify and WooCommerce connect directly.
You may contact customers who have agreed to it, for example by ticking a box at checkout. Every message from GoldPoints includes a way to unsubscribe, and unsubscribes are permanent.
Google and the other platforms don't tell. GoldPoints shows you who opened the review link, and those customers don't get a reminder. You can mark customers who left a review yourself.
Yes, in any language. Ready-made texts exist for six languages, and you can write your own in any language you like. GoldPoints fills in the first name, your business name and the review platform automatically.
You top up your credit online via Stripe, from €10. You receive an invoice showing VAT automatically. When your credit runs out, messages wait until you top up again.
No. There's no subscription, you only pay for the messages GoldPoints sends.
You give the nudge, your customers decide for themselves. Create an account, upload your customers and top up your credit whenever you're ready.